Contact Us

Thank you for your interest in contacting us! Our team is dedicated to providing you with the best possible customer service and we are always happy to answer any questions you may have. Whether you have a query about our products or services, need help with an order, or have feedback or suggestions to share, we would love to hear from you.

Contact Info

Address

Stadthausbrücke 5-7, 20355 Hamburg, Germany

FAQ's

Shipping

Delivery charges vary by order size and delivery location. If your order totals at least $500, delivery is complimentary. For orders that do not meet the minimum or are shipped internationally, our fee is determined by the delivery location.

Yes!
Once you’ve placed your order and paid for your scrap/product, we’ll process it and register your package with a shipping company that will transport it to your location. We’ll also provide you with a tracking number so that you can track your shipment until it arrives at your location.

 We will work with you to expedite delivery of your order, whether we use our own trucks or a third-party delivery service.Delivery times range from 2-7 days.

Our customers can pay using a variety of methods, including bank transfers, Bitcoin, and wire transfers.
We “DO NOT SHIP” prior to receiving payment from our customers; all orders must be paid in full prior to shipment.

Yes!
Once you’ve placed your order and paid for your product, we’ll process it and register your package with a shipping company that will transport it to your location. We’ll also provide you with a tracking number so that you can track your shipment until it arrives at your location.

Whatever method you wish to use to obtain your Liquid Mercury is acceptable to us.
You may pick it up or we can deliver it for you.
If you require it immediately and our trucks are not available, we will gladly pay for expedited delivery and include it in your order.

Payments

Returns

Our customers are welcome to return orders that has not been used within two weeks of purchase and with prior authorization, as long as it is in at least the same condition as when purchased.
We do not accept orders that has been cut or altered in any way from its original state.
Any returned material will incur a 20% restocking fee.

Yes, we stock a wide variety of Mercury products: Silver, Red mercury etc

Have Any Questions?

We always strive to provide the best experience possible for our clients. As a result, we always appreciate hearing from you and we always stand by our customers because we believe in their satisfaction.